The package of initiatives includes grant programs for small businesses and nonprofits, fee waivers for city services, and a variety of resources providing technical support and marketplace information. The COVID-19 Economic Recovery and Stimulus Plan includes a three-phased approach to assisting businesses including post-recovery efforts. Cloud City Council approved a suite of new programs designed to provide economic support to any of the more than 1,300 local businesses facing financial hardship due to the outbreak of the Novel Coronavirus 2019 Disease or COVID-19. Please visit to view the watering schedule, or call 40.On May 14, 2020, the St. If you have any questions, please contact customer service at 40. Residents do not need to be home for the work to be done if the meter is located in the right of way. Prior to a technician beginning work, they will knock on the door to notify the resident that they will be interrupting water service for approximately ten (10) to fifteen (15) minutes while the water meter is upgraded. Installation is simple and only take a few minutes. The City has a ten (10) year replacement schedule for all water meters to ensure their accuracy and functionality.
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Cloud Environmental Utilities Department will be in areas throughout the City in the upcoming months to upgrade water meter(s) due to the age of the device(s).
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If you have any questions, please feel free to contact Customer Service at 40. Cloud Environmental Utilities Department is currently flushing hydrants periodically through out the city to test the fire flow as well as to keep water moving and keep the water mains from stagnating. Additionally, the University of Florida Osceola County Extension's Florida Yards and Neighborhoods Program is available to assist with water conservation and questions about your irrigation system. If you have any questions about the irrigation schedule, please contact our office at 40. This will remain in effect until the reservoir is recharged and consumption is consistently reduced. This will help us conserve water and recharge the reservoir. to Monday nights at 10 p.m., when no watering is permitted by the City's irrigation schedule. Cloud Utilities will be temporarily shutting down the reuse water distribution on Sunday mornings at 11 a.m. If you have been impacted by the COVID-19 pandemic, you may qualify for utilities assistance. OSCEOLA COUNTY COVID-19 UTILITIES ASSISTANCEĪpplications for COVID-19 utilities assistance are available beginning October 5th, 2020 through Osceola County and the CARES Act. We are in this together, and we hope you and your family continue to stay safe and well amidst the disturbance with COVID-19. To apply for the program, customers can call the COA at 40 or visit https///services/covid19-emergency-utility-assistance/. Cloud utilities customers who are experiencing financial hardships. Cloud Cares Program to provide financial assistance to St. Cloud Utilities (SCU) in partnership with the Osceola Council on Aging (COA) has the St. Please call us today at 40 or email us at and one of our dedicated agents will be happy to help you. We understand everyone’s situation is different, and we want to work with you to customize a payment plan that will help you pay off your past due balance. If you are experiencing a financial hardship, and have fallen behind on your payments, we have these financial programs below to assist you. We do understand how incredibly challenging Covid-19 pandemic has been for many families in our community, and we stand committed to providing exceptional customer service and utilities to our citizens during this time. CLOUD UTILITIES ACCOUNT REGISTRATION OR LOGIN (Click Here)Īssisting our citizens with their “Water Bills” during COVID-19
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